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VERSANDRICHTLINIEN

Order your desired products easily and simply via our online shop. We ship directly! We rely on the services of a reputable transport company to ensure that your order arrives on time and in perfect condition. If your purchase has a total value of over €75, we will cover the shipping costs for deliveries within Germany (DE).

Your privacy is our highest priority. That's why we ship all our products in neutral packaging. There are no visible invoices or delivery notes that could reveal the contents. For smaller orders, we use air-padded envelopes that offer additional protection.

You don't have to worry about anyone recognizing the contents of your order. Our packaging is completely discreet. There is no conspicuous company logo or other indication of what is inside.

RETURN POLICY

  • How can I return a product?

    To return a product, please contact our support team. Please note that refunds will only be given for unopened products.

  • How long does it take to receive a refund?

    Refunds are usually processed within 3 to 5 business days after we receive and inspect the returned item.

  • What do I do if my refund is too low?

    Please first check your return documentation. Then contact us with the details to resolve the issue.

  • Are there any fees for returns?

    Cancellation fees only apply if a payment has been posted and we have already incurred an expense. To cancel unpaid orders, you can simply contact us by email without incurring any fees.

  • What do I do if my item is damaged or faulty?

    If you receive a damaged or faulty item, contact us immediately to arrange a return or exchange. We will send you a free return label. Please take responsibility for checking the parcel when you receive it and note any damaged parcels to the courier.

  • What do I do if I return an item but don't get a refund?

    If you do not receive a refund after a reasonable period of time, please contact our customer service with your order number and the details of your order.

  • My seeds aren't germinating, can I get a refund?
    Unfortunately, we cannot offer refunds for non-germinating seeds. Contact us and we will find a customized solution for you.

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